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FAQ/CONTACTFrequently Asked Questions and Inquiries
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- Frequently Asked Questions and Inquiries
We have compiled a list of frequently asked questions from customers, so please take a look before contacting us.
※For inquiries about the organization, please contact the following e-mail address.
Inquiries from domestic organizations: <crc@drhm.jp>
Inquiries from overseas (inbound) organizations: <grc@drhm.jp>
About reservation
- Please tell me about check-in time
- Check-in from 15:00※If there is a check-in time setting in the accommodation plan, that will take precedence
- Tell me about check-out time
- Check-out until 11:00※If the accommodation plan has a check-out time setting, that will take precedence
- Q Can I make a reservation by phone?
- Yes. For reservations by telephone, please contact the Reservation Center: 03-6627-4651 (8:00～22:00）Please contact us on the day. Hotel Representative: 0955-72-0111
- Could you tell me about the accommodation agreement?
Please see here for accommodation terms.
About Restaurant & Lounge
- Do you have to pay for meals for co-sleeping children?
Children from 3 years old to preschool age will be charged even if they share a bed.
・Breakfast 2,000 (including tax) and dinner 2,000 (including tax)
- Tell me about the opening hours of the restaurant.
- Location: 9F Restaurant "Locavore"Breakfast buffet from 7:00 to 9:30 (Last in 9:00)Dinner Buffet 17:30-21:00 (Last in 20:30)
- Please tell us about the opening hours of the lounge
THE LOUNGE
Location: 1F
Ragu - Lagu - 15:00 - 18:00 (beer, sparkling wine, coffee, tea, soft drinks, etc.)
Chotto - A little - 21:00 - 23:00 (whiskey, liqueur, gin, vodka, coffee, tea, soft drinks, etc.)
※The types of drinks offered vary depending on the time of dayRelaxation Lounge
Location: 2F
15:00 - 23:00 / 6:00 - 10:00 (water server, Karatsu tea, Saga Amazake, etc.)
About parking and pick-up
- Do you have a pick-up?
We operate a free shuttle bus between JR Higashi-Karatsu Station and JR Karatsu Station and the hotel.
・JR Higashi-Karatsu Station → Hotel ／ ・JR Karatsu Station → Hotel (9:00 to 18:00)
We will respond only from 9:00 to 18:00 if you can contact us. (Representative of Hotel: 0955-72-0111)
※Advance reservations are not accepted.
※We may have to wait depending on the situation.
※If there is no charge or pick-up car, we may not be able to respond. Thank you for your understanding.There are regular flights departing from the hotel.
・Departure from the hotel → Bound for Higashi-Karatsu Station and Karatsu Station
Departures from 8:50 / Departures from 9:50 / Departures from 10:50- Is there a parking lot?
There is a free parking lot (125 cars)
About public bath, sauna
- When can I use the public bath?
Opening hours: 6:00 to 10:00 (last entry 9:30) / 15:00 to 23:00 (last entry 22:30)
Please bring a face towel, bath towel, and card key from the room when using.
About surrounding facilities
- Are there any commercial facilities around the hotel?
Approx. 1 minute walk to the nearest convenience store (FamilyMart)
About 5 minutes by car to the nearest drugstore (Cosmos) Business hours: 10:00～21:00
About 7 minutes by car to Aeon Karatsu store Hours: 9:00～22:00
Other
- Do you have any amenities?
A toothbrush set, cotton set, razor and comb are available at the amenity corner in the lobby.
- What activities are available in local tissue cover?
The following experiences are available.
・Experience with Karatsu ware tea utensils (9:00-12:00)
・Karatsu Kunchi original arrangements made (9:00-12:00)※The contents of the activity are subject to change.
- Is it possible to send luggage in advance?
- Yes. We will keep it at the front desk.Please fill in the date of accommodation, the name of the representative of the reservation or the name of the group, and send it with notice of the front desk.
- Do you have a coin laundry?
- There is a coin laundry on the 2nd floor.Business hours 6:00 to 24:00Washing machine 1 time/300 yenDryer: 30 minutes / 100 yen※Detergents are sold at the shop.
- Is there a smoking area?
- There is a smoking area next to the elevator on the 2nd floor.※All rooms are non-smoking.
- Can I leave my luggage?
- Please use the free locker next to the elevator on the 1st floor.※Please manage your valuables by yourself.
- Tell me about your futon bedding.
The futon bedding of Japanese and Western rooms is self-service.
If you need assistance, please contact the front desk.- Do you have wheelchair rentals?
Wheelchairs are available at the front desk.
The number is limited, so please contact us in advance.- Do you have vending machines?
There is a vending machine for beverages (Location: 2F)
※There is no vending machine for alcohol- Can I use Wi-Fi?
Accor members can use high-speed lines by logging in. (For Accor membership registration, click here (free).)
In addition, you can connect from a 24-hour pass without registering as a member.
- Tell us about all-inclusive
- Accommodation rates include dinner, breakfast, basic drinks in the lounge, snacks, large public baths and some activities (Local Discovery).※Meal conditions vary depending on your accommodation plan (with evening breakfast, with breakfast, without meals).