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FAQ/CONTACTFrequently Asked Questions and Inquiries
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- Frequently Asked Questions and Inquiries
We have compiled a list of frequently asked questions from customers, so please check before contacting us.
※For inquiries about the organization, please contact the following e-mail address.
Inquiries from domestic organizations: <crc@drhm.jp>
Inquiry of overseas (inbound) organizations: <grc@drhm.jp>
About reservation
- Please tell me about check-in time
- Check-in from 15:00※If there is a check-in time setting in the accommodation plan, that will take precedence
- Tell me about check-out time
- Check-out until 11:00※If the accommodation plan has a check-out time setting, that will take precedence
- Q Can I make a reservation by phone?
- Yes. For reservations by telephone, please contact the Reservation Center: 03-6627-4651 (8:00～22:00）Please contact us on the day. Hotel Representative: 0955-72-0111
- Could you tell me about accommodation terms?
Please see here for accommodation terms.
About Restaurant & Lounge
- Please tell me about the restaurant opening hours.
- Location: 9F Restaurant "Locavore"Breakfast buffet 7:00 to 9:30 (Last in 9:00)Dinner Buffet 17:30-21:00 (Last in 20:30)
- Please tell us about the opening hours of the lounge.
THE LOUNGE
Location: 1F
Ragu - Lagu - 15:00 - 18:00 (beer, sparkling wine, coffee, tea, soft drinks, etc.)
Chotto - A little - 21:00 - 23:00 (whiskey, liqueur, gin, vodka, coffee, tea, soft drinks, etc.)
※The types of drinks offered vary depending on the time of dayRelaxation lounge
Location: 2F
15:00 - 23:00 / 6:00 - 10:00 (water server, Karatsu tea, Saga no Amazake, etc.)
About parking and pick-up
- Do you have a pick-up?
We operate a free shuttle bus between JR Higashi-Karatsu Station and JR Karatsu Station and the hotel.
・JR Higashi-Karatsu Station → Hotel ／ ・JR Karatsu Station → Hotel (9:00-18:00)
We will respond if you can contact us from 9:00 to 18:00. (Representative of Hotel: 0955-72-0111)
※We do not accept advance reservations.
※We may have to wait depending on the situation.
※If there is no charge or pick-up car, we may not be able to respond. Thank you for your understanding.There is a regular flight departing from the hotel.
・Departure from the hotel → Bound for Higashi-Karatsu Station and Karatsu Station
Departure from 8:50 / Departure from 9:50 / Departure from 10:50- Is there a parking lot?
Free parking (125) is available.
About public bath, sauna
- When can I use the public bath?
Available hours 6:00 to 10:00 (last entry 9:30) / 15:00 to 23:00 (last entry 22:30)
Please bring a face towel, bath towel, and card key from the guest room when using.
About surrounding facilities
- Are there commercial facilities around the hotel?
Approx. 1 minute walk to the nearest convenience store (FamilyMart)
About 5 minutes by car to the nearest drugstore (Cosmos) Business hours: 10:00～21:00
About 7 minutes by car to Aeon Karatsu Store Business Hours: 9:00～22:00
Other
- Do you have any amenities?
Toothbrush set, cotton set, razor, comb and Shoo mit are available at the amenity corner in the lobby.
- What activities are available in local tissue cover?
The following experience is prepared.
・Experience with Karatsu ware tea utensils (9:00-12:00)
・Karatsu Kunchi original arrangements made (9:00-12:00)※The contents of the activity are subject to change.
- Is it possible to send luggage in advance?
- Yes. We will keep it at the front desk.Please fill in the date of accommodation, the name of the representative of the reservation or the name of the organization, and send it with notice of the front desk.
- Do you have coin laundry?
- There is a coin laundry on the 2nd floor.Business hours 6:00 to 24:00Washing machine 1 time / 300 yenDryer: 30 minutes / 100 yen※Detergents are sold at the shop.
- Is there a smoking area?
- There is a smoking area next to the elevator on the 2nd floor.※All rooms are non-smoking.
- Can I leave my baggage?
- Please use the free locker next to the elevator on the 1st floor.※Please manage your valuables by yourself.
- Tell me about the futon laying.
Japanese-style and Western-style futon bedding is self-service.
If you need assistance, please contact the front desk.- Do you have wheelchair rentals?
There is a wheelchair available at the front desk.
Please contact us in advance as the number is limited.- Do you have vending machines?
There is a vending machine for beverages (Place: 2F)
※There is no vending machine for alcohol- Can I use Wi-Fi?
You can use it for free.
Accor members can connect to high speed free Internet.
Member registration is free, so please register by all means.
You can use it even if you enter your email address without registering as a member.- Tell us about all-inclusive
- Accommodation rates include dinner, breakfast, basic drinks in the lounge, snacks, large public baths and some activities (local Discovery).※Meal conditions vary depending on your accommodation plan (with evening breakfast, with breakfast, without meals).