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FAQ/CONTACTFrequently Asked Questions and Inquiries
- TOP
- Frequently Asked Questions and Inquiries
We have a summary of frequently asked questions from our customers, so please take a look before contacting us.
※If you have any inquiries about the organization, please contact the following email address.
Inquiries from domestic organizations: <crc@drhm.jp>
Inquiry from overseas (inbound) organizations: <grc@drhm.jp>
About reservation
- Could you tell me about the check-in time?
- Check-in from 15:00※If the accommodation plan has a check-in time setting, that will take precedence.
- Could you tell me about the check-out time?
- Checkout ~ 11:00※If the accommodation plan has a checkout time setting, that will take precedence.
- Q Can I make a reservation by phone?
- Yes. Click here to make a reservation by phone. 03-6627-4651 (8:00～22:00）Click here for information on the day. Hotel Representative: 0955-72-0111
- Could you tell me about the accommodation agreement?
Click here for the terms and conditions of accommodation.
About restaurant lounge
- Could you tell me about the restaurant's business hours?
- Location: 9F restaurant "Locavore"Breakfast buffet from 7:00 to 9:30 (Last in 9:00)Dinner buffet from 17:30 to 21:00 (Last in 20:30)
- Could you tell me about the opening hours of the lounge?
THE LOUNGE
Location: 1F
Ragu - Lagu - 15:00 - 18:00 (beer, sparkling wine, coffee, tea, soft drinks, etc.)
Chotto - A little - 21:00 - 23:00 (wistry, liqueur, gin, vodka, coffee, tea, soft drinks, etc.)
※The type of drink offered varies depending on the time of day.Relaxation lounge
Location: 2F
15:00-23:00/6:00-10:00 (water server, Karatsu tea, Saga amazake, etc.)
About parking lot, pick-up
- Do you have a transfer?
There is a free shuttle bus between JR Higashi-Karatsu Station and the hotel.
・JR Higashi-Karatsu Station → Hotel ／ ・ JR Karatsu Station → Hotel (9:00-18:00)
We will respond only during the hours from 9:00 to 18:00 if you can contact us. (Hotel representative: 0955-72-0111)
※We do not accept advance reservations.
※We may have to wait depending on the situation.
※If you do not have a pick-up car, we may not be able to respond. Thank you for your understanding in advance.There are regular flights departing from the hotel.
・Departing from the hotel → Bound for Higashi-Karatsu Station and Karatsu Station
Departures 8:50/9:50- Do you have a parking lot?
There is a free parking lot (125 cars).
About large public bath, sauna
- When can I use the large public bath?
Usage time 6:00 to 10:00 (last entry 9:30) / 15:00 to 23:00 (last entry 22:30).
Please bring your face towel, bath towel and card key from the guest room when using.
About surrounding facilities
- Are there any commercial facilities around the hotel?
About 1 minute walk to the nearest convenience store (FamilyMart)
About 5 minutes by car to the nearest drugstore (Cosmos) Business hours: 10:00～21:00
About 7 minutes by car to AEON Karatsu store Business hours: 9:00～22:00
Others
- Do you have any amenities?
A toothbrush set, cotton set, razor, comb, and Shoo mit are available at the amenity corner in the lobby.
- What kind of activities do you have in the local teas cabarly?
The following experience is available.
・Tea ceremony experience using Karatsu ware (9:00-12:00)
・Karatsu Kunchi original arrangement (9: 00-12: 00)※The contents of the activity are subject to change.
- Is it possible to send luggage in advance?
- Yes. We will keep it at the front desk.Please fill in the date of stay, the name of the reservation representative or the organization, and send it out with the notice of the front desk.
- Do you have a coin laundry?
- There is a coin laundry on the 2nd floor.Business hours 5:00 to 0:00Washing machine 1 / 300 yenDryer: 30 minutes/100 yen※Detergents are sold at the shop.
- Do you have a smoking area?
- There is a smoking area next to the 2nd floor elevator.※All guest rooms are non-smoking.
- Can I check my baggage?
- Please use the free locker next to the 1st floor elevator.※Please manage your valuables by yourself.
- Could you tell me about the futon mat?
Futon floors in Japanese-style and Western-style rooms are self-service.
If you need assistance, please contact the front desk.- Do you have a wheelchair rental?
A wheelchair is available at the front desk.
Please contact us in advance as the number is limited.- Do you have vending machines?
There is a vending machine for beverages (Place: 2F)
※There are no vending machines for alcohol.- Can I use Wi-Fi?
You can use it for free.
Accor members can connect to the high-speed free internet.
Member registration is free, so please register by all means.
It can be used even if you enter your email address without registering as a member.- Could you tell me about all-inclusive?
- The accommodation includes dinner, breakfast, basic drinks in the lounge, snacks, large public baths and some activities (local discovery).※Meal conditions vary depending on your accommodation plan (with evening breakfast, with breakfast, without meals).