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FAQ/CONTACTFrequently Asked Questions and Inquiries
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- Frequently Asked Questions and Inquiries
We have compiled a list of frequently asked questions from customers, so please take a look before contacting us.
※If you have any questions about the organization, please contact the following e-mail address.
Inquiries from domestic organizations: <crc@drhm.jp>
Inquiry from overseas (inbound) organizations: <grc@drhm.jp>
About reservation
- Could you tell me about check-in time?
- Check-in from 15:00※If the accommodation plan has a check-in time setting, that will take precedence.
- Tell me about the check-out time.
- Check-out to 11:00※If the accommodation plan has a check-out time setting, that will take precedence.
- Q Can I make a reservation by phone?
- Yes. To make a reservation by phone, please contact the Reservation Center: 03-6627-4651 (8:00～22:00）Contact us on the day. Hotel Representative: 0955-72-0111
- Could you tell me about the accommodation terms?
Click here for the terms of accommodation.
About Restaurant and Lounge
- Tell me about the restaurant's business hours.
- Location: 9F Restaurant "Locavore"Breakfast buffet 7:00 to 9:30 (Last in 9:00)Dinner Buffet 17:30 to 21:00 (Last in 20:30)
- Please tell us about the opening hours of the lounge.
THE LOUNGE
Location: 1F
Ragu - Lagu - 15:00 - 18:00 (beer, sparkling wine, coffee, tea, soft drinks, etc.)
Chotto - A little - 21:00 - 23:00 (wiskey, liqueur, gin, vodka, coffee, tea, soft drinks, etc.)
※The types of drinks offered vary depending on the time of day.Relaxation Lounge
Location: 2F
15:00 to 23:00 / 6:00 to 10:00 (water server, Karatsu tea, Saga amazake, etc.)
Parking and pick-up
- Is there a pick-up service?
There is a free shuttle bus between JR Higashi-Karatsu Station and JR Karatsu Station and the hotel.
・JR Higashi-Karatsu Station → Hotel ／ ・JR Karatsu Station → Hotel (9:00 to 18:00)
We will respond only from 9:00 to 18:00 if you can contact us. (Hotel Representative: 0955-72-0111)
※Advance reservations are not accepted.
※Depending on the situation, we may have to wait.
※If you do not have a staff member or pick-up car, we may not be able to respond. Thank you for your understanding.There are regular flights departing from the hotel.
・Departure from hotel → Bound for Higashi-Karatsu Station and Karatsu Station
Departures at 8:50/9:50/10:50- Is there a parking lot?
There is a free parking lot (125 cars).
About the public bath and sauna
- When can I use the public bath?
Time 6:00 to 10:00 (last entry: 9:30) / 15:00 to 23:00 (last entry: 22:30)
Please bring a face towel, bath towel, and card key from the guest room.
About surrounding facilities
- Are there any commercial facilities around the hotel?
1 minute walk to the nearest convenience store (FamilyMart)
About 5 minutes by car to the nearest drugstore (Cosmos) Business Hours: 10:00～21:00
About 7 minutes by car to Aeon Karatsu store Business Hours: 9:00～22:00
Others
- Do you have any amenities?
Toothbrush set, cotton set, razor, comb, and Shoo mit are available at the amenity corner in the lobby.
- What activities are available at Local Tis Coverly?
The following experiences are available.
・Experience with Karatsu ware (9:00-12:00)
・Karatsu Kunchi original arrangement making (9:00-12:00)※The contents of the activity are subject to change.
- Is it possible to send luggage in advance?
- Yes. We will keep it at the front desk.Please fill in the date of accommodation, the name of the representative of the reservation or the name of the organization, and send it out at the front desk.
- Do you have a coin laundry?
- There is a coin laundry on the 2nd floor.Business hours 6:00 to 24:00Washing machine 300 yen per timeDryer: 30 minutes / 100 yen※Detergents are sold at the shop.
- Do you have a smoking area?
- There is a smoking area next to the elevator on the 2nd floor.※All rooms are non-smoking.
- Can I leave my luggage?
- Please use the free locker next to the elevator on the first floor.※Please manage your valuables by yourself.
- Could you tell me about the futon laying?
Japanese-style and Western-style futon bedding is self-service.
If you need assistance, please contact the front desk.- Do you have wheelchair rental?
Wheelchairs are available at the front desk.
The number is limited, so please contact us in advance.- Do you have vending machines?
There is a vending machine for beverages (location: 2F)
※There are no vending machines for alcohol.- Is Wi-Fi available?
You can use it for free.
Accor members can connect to the free high-speed Internet.
Member registration is free of charge, so please register.
You can use it even if you enter your email address without registering as a member.- Tell me about all-inclusive
- Accommodation rates include dinner, breakfast, basic drinks in the lounge, snacks, public baths and some activities (local Discovery).※Meal conditions vary depending on your accommodation plan (with evening breakfast, with breakfast, without meals).